FAQ

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FAQ2020-08-20T19:43:33-05:00

Frequently Asked Questions

Why are we being so strict with the web host2020-07-20T19:36:38-05:00

We are being this strict because cheaper or free web hosting, they give problems and errors. They do not have the proper systems to maintain our high-quality web sites. If you order a web design and we don’t agree with your web host, we will give you the chance to purchase one from our recommended list. If not, we will cancel and refund your order.

Report a problem with The Indie Ally2020-10-08T20:02:02-05:00

If there is a problem with The Indie Ally site, not your WordPress theme or anything related to your website, feel free to click here and report the problem. It may take anywhere from 24 to 48 hours to reply.

  1. If you’re curious about how to change/update your website yourself, Browse our tutorials.
  2. If you purchased a ‘Do it yourself’ theme and need instructions on how to set up the theme, click here.
  3. If you’re curious about our design packages.
  4. If you want us to help maintain your WordPress website, click here.
  5. If you are seeking WordPress Addon options.
Support for WordPress/ Your website2020-10-08T20:13:59-05:00
  1. If you’re curious about how to change/update your website yourself, Browse our tutorials.
  2. If you purchased a ‘Do it yourself’ theme and need instructions on how to set up the theme, click here.
  3. If you want us to help maintain your WordPress website, click here.
  4. If you are seeking WordPress Addon options.

If you still can’t find your solution, reach out to me.

Web Design Support Policy2020-10-08T20:39:54-05:00

Support for your WordPress website is a service provided by The Indie Ally.

We created your website, now what? Having support for website means that we will answer all the questions/issues pertaining to your author website and plugins associated with your WordPress website. You can ask questions and make the changes yourself or if you have a maintenance package, we will do it for you.

Read the item documentation first

Upon completion of your author website, you will receive customized documentation on how to update your website. Additionally, you can find videos to help you update your website. Many support queries and technical questions can also be found in the FAQ section.

What’s included with our support

When you purchase a web design package or a site maintenance package from us we will update your website on your behalf. Those updates aren’t only technical but include author updates like: Add/Edit buy links, Book covers, Book Summaries, Adding a new book, Adding book /series pages, Adding/deleting pages in general, Adding a blog, Author picture, Author bio and We will update your blog.

Other updates include uploading other plugins, however, the author has to purchase the plugin if it costs additional fee’s. We will install a plugin and configure it (Depends on the plugin and the complexity level there may be additional charges see FAQ)

We will also update your website.

30 days of maintenance includes everything above, but as stated if an author wants an additional plugin that costs money, the author has to purchase the plugin beforehand.

Basic and Advanced support

When you check out the Site Maintenance package there are three kinds:

  1. Maintenance
  2. Safety
  3. Performances

Depending on what you need, purchase the package accordingly.

Author Updates: Add/Edit buy links, Book covers, Book Summaries, Adding a new book, Adding book /series pages, Adding/deleting pages in general, Adding a blog, Author picture, Author bio and We will update your blog.

WordPress Updates: Site updates and adding/ removing a plugin.

Answering technical questions about the WordPress/ Plugins

If you have any questions or concerns:

  1. Watch our tutorials.
  2. If you purchased a ‘Do it yourself’ theme and need instructions on how to set up the theme, click here.

Additionally, if you can’t find your answers in our FAQ, contact us.

Help with defects in the theme/plugins or included third-party assets

When we create your website, The Indie Ally uses third-party plugins to help with the look of your website. If you have any problems with these plugins, contact us.

Theme/plugin updates to ensure ongoing compatibility and to resolve security vulnerabilities

If a supported theme/plugin includes a third party asset (e.g., a plugin), or is intended to work with third-party software or platforms (e.g. a CMS), creators are expected to ensure the theme/plugins remains compatible if the software or platform version is updated. This includes if the third party asset has a security update.

If you have a WordPress Maintenance package, The Indie Ally will make sure that your plugins and themes are updated on your behalf. If you purchased the Gold Web Design package, we will take care of it as well.

Installation of the website

The Indie Ally has a working knowledge of the software platforms and technologies for which items are created. If you have your own host, The Indie Ally will have to verify that your host can handle a WordPress website. Not every host can tolerate the CMS that we use.

Hosting, server environment, or software

Our recommended lists of web hosts are as followed:

  1. Siteground
  2. Bluehost
  3. Hostgator
  4. A2 Hosting
  5. GreenGeeks
  6. Hostinger
  7. Dreamhost

What’s included in all Web Design purchases

Depends on the package ‘bought’…

Once we complete your website, it should work as described. You can view how a template will look by browsing the premade templates, or if you have a custom design request, you can view the website while it is being constructed. WordPress will update on its own to automatically protect your website from major security issues.

Recommended Hosting2020-09-21T09:46:01-05:00

The Indie Ally will create an author website if you purchase one of our recommended hosts. The below web hosts are reputable and have proven over and over that they are reliable. Granted, not everything is perfect but we will only work with the list below.

Cheaper or free web hosts always gives problems and headaches. We are trying to avoid the many problems that will arise. We love all the hosts below and recommend them because we have used them at one point or another.

  1. Siteground
  2. Bluehost
  3. Hostgator
  4. A2 Hosting
  5. GreenGeeks
  6. Hostinger
  7. Dreamhost

Receive 20% off our BronzeSilver or Gold web design packages, when you purchase one of our recommended web hosts. 

 

How to transfer a domain name2019-07-10T09:16:59-05:00

When setting up hosting with The Indie Ally, it is recommended that you transfer your domain name to our servers. When you request a domain transfer you will receive a code, in which you will provide it to us.  You will need to visit your web host website and follow their rules on how to receive a transfer code.

Difference between Book/ Series/ Single pages2020-10-08T21:02:17-05:00

Book Page: All your books are on (1) page. Usually, the covers will link to a universal link or amazon page. The book sections can then be divided into series sections and each book will be under the ‘Series’ title. However, everything is on the same page. View the example here.

Series Page: If you have many book series released, example ‘Series A’ ‘Series B’ ‘Series C’ The Indie Ally can create 3 additional pages for your series, so not everything is on (1) book page. The books only in ‘Series A’ will be displayed and we can add a summary, review quotes, and links. Or keep it simple with cover images and ‘Buy Now’ button. View Example here.

Single Book Page: This is the spotlight for a single book. Only information for that book will be displayed. View the example here.

Refund Rules2020-10-07T20:02:11-05:00

Hi! Welcome to The Indie Ally’s Refund Rules. Since we are a platform, these rules outline what you can expect from us based off of the services that you purchase. They apply to all customers/clients.

The services that sell on the platform are digital services and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund from an author

If you have purchased a service or an item from us we recommend that you contact us and seek assistance.

Asking for refunds

We understand, however, that sometimes The Indie Ally may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect The Indie Ally to provide you with a refund:

  • Service is “not as described”.
  • Service was promised but not provided

Service/ premade is “not as described” or doesn’t work the way it should.

If a website doesn’t work the way it should then The Indie Ally is required to promptly fix the issue. If you received a premade and the information was missing or incorrect then, we will fix the issue. If there is a problem with hosting, then we will fix the problem. If the issue can’t be fixed or it turns out that the service/ item is “not as described” then you would be entitled to a refund.

Item support is promised but not provided

If you have a current support entitlement, and you are not provided that support, then you will be provided a refund.

Resolving disputes – asking The Indie Ally to help

If you(buyer/ client) and The Indie Ally can’t come to an agreement about a refund, then you will be asked to provide supporting documentation or evidence. Any refund issued by The Indie Ally is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

The Indie Ally is not obliged to give policy refunds in any of the situations listed below.

  1. you didn’t want it after purchasing
  2. you have changed your mind about a service;
  3. The Service/item did not meet your expectations or you feel the item is of low quality;
  4. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund;
  5. you bought a service by mistake;
  6. you do not have sufficient expertise to use WordPress;
  7. Deposits are nonrefundable;
  8. you are not pleased that you didn’t make sales;
  9. Your website was breached;
  10. there wasn’t any interaction on your Facebook post; or
  11. you ask for goodwill;

Version 1.0 – Effective date: June 24, 2019.

Refund policy for hosting service?2020-10-08T21:06:08-05:00

There’s a 30-day money-back guarantee for all of our hosting plans. Hopefully, this may help you make a sound decision whether The Indie Ally will fit your needs and will meet the expectations. The money-back guarantee is your sole and exclusive solution should our services fail to meet the expectations set out.

The following conditions apply to our money-back guarantee:

  • You can request a refund and cancel your service here.
  • Hosting is covered within thirty days from the day we activate the service(s).
  • Domain name and SSL fees are not refundable
  • You will only be refunded the cost of the hosting. You will NOT be refunded our set up fee.
What is a landing page?2020-10-08T21:13:39-05:00

A landing page is similar to a Single Book Page, where ONLY one book has the spotlight. View the example here of a ‘single book page‘. A landing page is usually intended for a very specific purpose such as a sign-up, to gather information or to sell a product. Its direct in the purpose of the page.

View an example of a Landing Page.

What is SSL and why do you need it?2019-06-10T21:09:12-05:00

SSL(Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. In other words, if you are accepting direct payments on your website, this helps to protect your customers from information being stolen.

If you are not selling anything on your website, then you do not need it.

Can’t decide on a host?2020-10-08T21:18:14-05:00

If you can’t decide on a host, we will set you up with a web host from our recommended list.

We will take care of signing you up, and setting up the account. The downside to this option, you will only receive login information for the WordPress site. You will NOT receive information to the web host.

Find the perfect web host today!

Author Updates2020-10-08T21:22:43-05:00

Author Updates is subject to changes to your layout or content of your website. Each update has the limit of 20 minutes per update.  A guideline to what you can change:

  • Add/Edit buy links
  • Change/Add Book covers
  • Book Summaries
  • Adding a new book
  • Adding book /series pages
  • Adding other pages in general
  • Deleting/ adding pages
  • Adding a blog post. Content needs to be provided by author.
  • Updating/ Adding Author picture
  • Updating/ changing Author bio

* We will update your blog with whatever information, with the condition that the author provides us with the information.

If your request(s) expands over an hour, you will be provided an estimate at my hourly rate. 

What’s a domain name?2019-06-10T21:10:53-05:00

A domain name is a label that identifies a network domain: a distinct group of computers under a central administration or authority. Within the Internet, domain names are formed by the rules and procedures of the Domain Name System. Any name registered in the DNS is a domain name. Wikipedia

Whats a host?2020-10-08T21:23:44-05:00

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web. Wikipedia

Here is a list of our recommended hosting providers:

  1. Siteground
  2. Bluehost
  3. Hostgator
  4. A2 Hosting
  5. GreenGeeks
  6. Hostinger
  7. Dreamhost

Receive 20% off our BronzeSilver or Gold web design packages, when you purchase one of our recommended web hosts. 

30 Days of site maintenance and help with WordPress2020-10-08T21:25:55-05:00

Whether you have 30 days of site maintenance or a maintenance package, The Indie Ally will make sure that your website is up to date. With WordPress certain plug-ins and theme’s installed need to be updated and we will help keep your site up to date.

You can also purchase single updates addons.

What does GDPR compliant mean?2019-05-13T17:14:22-05:00

GDPR isn’t exclusively enforceable on EU-based companies. It may be a regional regulation, but it has a global reach. GDPR protects against the collection, use and disclosure of personal data from EU residents. Through their websites, companies from anywhere in the world can collect data and use it.

Sweor

Whats a newsletter?2020-10-08T21:27:03-05:00

A newsletter is probably one of the most crucial part of your author career. A regular newsletter will help you create an additional connection with your readers, more than just books and your social media presence. They can get to know you more personally, and it will keep you at forefront of readers’ minds.

If you are looking for an amazing newsletter service, sign up with Flodesk.

Can I Make Changes To My Template?2020-10-08T21:28:46-05:00

Yes, of course! Whether you are purchasing a custom design or choosing a premade template, we want you to be proud of your site. Therefore you can control colors, fonts and placement of your content. Graphics and images can be swapped out. Essentially, where we may draw the line if it affects the overall structure of the website.

Keep in mind that if your changes are too extensive, there will be a $99 fee.

If you want to change your entire theme there is $199 fee.

If you purchased a ‘Do it yourself’ Theme, please follow the tutorials provided.

Where Do I Start?2020-10-08T21:30:38-05:00
  1. Choose a design package.
  2. Once you have paid, you will be redirected to a form.
  3. Fill out the form and send us everything. Author name, author bio and all book information(covers, blurbs, teasers and or excerpts etc) Colors, preferences and your ideas and inspirations, everything.
  4. Once we receive all the information, the designer will contact you to get started.
  5. On the date YOU selected we will start your website.
  6. When the mock-up is completed, you can check out your website and provide feedback.
  7. When you approve the website, you will receive WordPress Login details
What If I Don’t Like My Website?2020-10-08T21:31:54-05:00

In the beginning stage, you’ll get the chance to review your home page to see which direction The Indie Ally is taking your website. You will be able to provide guidance in the mockup design, so hopefully, there will be no hiccups.

Depending on the time spent designing your website, if you are still not happy, you may only receive a partial refund.

*Remember you have unlimited revisions.

 

How Are Payments Completed?2020-10-08T21:32:50-05:00

Before the process begins, payments are made through Paypal or Stripe. Or another gateway.

Cost Of Additional Services?2020-10-08T21:37:38-05:00

General Addons

Security/backups $200

Reader Magnet $100

eBook Store $150

Membership $150

WordPress Maintenance

Maintenance $420/annual

Safety $780/annual

Performance $1020/annual

Single Site Update $25

 

Author Updates

Add a page $15

Add Content $10

Add a book/Trailer $10

How Much Does Your Design Packages Cost?2020-10-08T21:43:54-05:00

$120- Landing

  1. The client must have their own host. What is a host?
  2. Choose a premade landing template.
  3. 1-page layout and 4 sections: Home, Books, Author, Newsletter
  4. 10 Books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Your newsletter will be linked to your site.
  8. Social Media links integrated

$199 – Lite

For authors on a tight budget, you can choose a premade theme but the set up will be very basic. You will receive 3 pages: Home, About Author and book page. No newsletter integration, but TIA can link to your newsletter.

  1. The client must have their own host. What is a host?
  2. Choose a premade template.
  3. Three Pages: Home, About author, book page(pages are customizable).
  4. 10 Books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Your mailing list will be linked to your site.
  8. 30 days of maintenance.
  9. Social Media links integrated

$299 – Bronze

  1. The client must have their own host. What is a host?
  2. Choose a premade template or your own customized design.
  3. Five Pages: Home, About author, book page, contact and blog (pages are customizable).
  4. 10 Books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Mailing List Integration.
  8. 30 days of maintenance.
  9. Social Media Integration.
  10. One Author update a month. What are author updates?
  11. *Price may change depending on your requirement

$499 – Silver

  1. Includes everything from bronze.
  2. The client can choose a custom design or premade
  3. Five Pages + Option for series pages. What does this mean?
  4. 20 books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Mailing List Integration.
  8. 30 days of maintenance.
  9. Social Media Integration.
  10. (2) Author updates a month. 20 minutes a month per update.
  11. *Price may change depending on your requirement

$799 – Gold

We will take care of everything! TIA will design it. Host it and maintain it.

  1. Includes everything from Silver.
  2. The client can choose a custom design or premade template.
  3. 1 Year Hosting. This option is only available if we are hosting your website.
  4. Domain name included. This option is only available if we are hosting your website
  5. 1 Personalized email. This option is only available if we are hosting your website
  6. Unlimited pages/books/ series. What does this mean?
  7. Unlimited revisions.
  8. Daily backups/ Security.
  9. Unlimited site maintenance.
  10. (3) Author updates a month. What are author updates?
  11. Site maintenance 24/7 for one year.
  12. Social Media Integration.
  13. Mailing List Integration.

*Price may change depending on your requirement

What Is WordPress?2019-05-10T21:18:07-05:00

WordPress is an open source FREE software that will be used to create your beautiful Author Website. The content management system is easy and flexible and there are unlimited ways that you can manipulate WordPress.

Why Do I Need An Author Website?2019-05-10T21:17:06-05:00

Plain and simple, a website should be thought of as an essential part of your brand. Its a place where readers can find everything they need from you in one place. Instead of relying on Google to find where you sell your books or browsing through their Facebook feed to find that one post, where you posted links about your latest book releases.

A website is actually one of the best places to grow an organic newsletter or to gain long term fans.

Take the step, and we’ll take care of everything! Creating the website. Designing it and of course, Maintaining your entire website.

CLICK HERE, and invest in your Author Brand!

Hosting With The Indie Ally2020-10-08T21:46:12-05:00

When you purchase a ‘We’ll set you up package‘ we will set you up with a web host from our recommended list.

We will take care of signing you up, and setting up the account. The downside to this option, you will only receive login information for the WordPress site. You will NOT receive information to the web host.

Find the perfect web host today!

How Long Will The Set Up Take?2020-10-08T21:49:59-05:00

Anywhere from 1 one to 3 business days. Keep in mind that we are human, and sometimes unexpected things may pop up out of nowhere.

Assuming that you have provided all the information and the hosting is taken care of, 1 to 3 business days.

If a domain transfer is needed, it can take anywhere from 2-7 extra business days. We have ZERO control of the domain transfer but in the meantime, we would create your site on our servers, and when your domain transfer is completed all we do is transfer over the files.