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FAQ2019-06-25T08:25:38-05:00

Frequently Asked Questions

How to transfer a domain name2019-07-10T09:16:59-05:00

When setting up hosting with The Indie Ally, it is recommended that you transfer your domain name to our servers. When you request a domain transfer you will receive a code, in which you will provide it to us.  You will need to visit your web host website and follow their rules on how to receive a transfer code.

Difference between Book/ Series/ Single pages2019-06-25T10:27:47-05:00
Refund Rules2019-06-24T15:07:07-05:00

Hi! Welcome to The Indie Ally’s Refund Rules. Since we are a platform, these rules outline what you can expect from us based off of the services that you purchase. They apply to all customers/clients.

The services that sell on the platform are digital services and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund from an author

If you have purchased a service or an item from us we recommend that you contact us and seek assistance.

Asking for refunds

We understand, however, that sometimes The Indie Ally may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund:

  • Service is “not as described”.
  • Website has a security vulnerability
  • Service was promised but not provided

Service/ premade is “not as described” or doesn’t work the way it should.

If a website doesn’t work the way it should then The Indie Ally is required to promptly fix the issue. If you received a premade and the information was missing or incorrect then, we will fix the issue. If there is a problem with hosting, then we will fix the problem. If the issue can’t be fixed or it turns out that the service/ item is “not as described” then you would be entitled to a refund.

Item support is promised but not provided

If you have a current support entitlement, and you are not provided that support, then you will be provided a refund.

Resolving disputes – asking The Indie Ally to help

If you(buyer/ client) and The Indie Ally can’t come to an agreement about a refund, then you will be asked to provide supporting documentation or evidence. Any refund issued by The Indie Ally is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

The Indie Ally is not obliged to give policy refunds in any of the situations listed below.

  1. you didn’t want it after purchasing
  2. you have changed your mind about a service;
  3. The Service/item did not meet your expectations or you feel the item is of low quality;
  4. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund;
  5. you bought a service by mistake;
  6. you do not have sufficient expertise to use WordPress;
  7. Deposits are nonrefundable;
  8. you are not pleased that you didn’t make sales;
  9. you didn’t see the Facebook posts ;
  10. there wasn’t any interaction on your Facebook post; or
  11. you ask for goodwill;

Version 1.0 – Effective date: June 24, 2019.

What is Facebook Promotion?2019-06-13T20:30:12-05:00

The Indie Ally will promote your ebook in the many Facebook groups that we are apart of.

5 Days: 50 Groups $55

10 Days: 100 Groups $75

15 Days: 150 Groups $95

20 Days: 200 Groups $115

Each group cost $5 to advertise your ebook and as stated on the Facebook Promotion page:

1. We DO NOT take last minute promotions. We will need at least a week notice before your promotion begins.

2. We, however, cannot guarantee any likes, interactions or sales.

3. You will be tagged in every post, so you have proof that we are sharing your ebook. We will also provide you with a list of Facebook groups for you to join.

 

Domain name transfer2019-06-13T13:19:16-05:00
Refund policy for hosting service?2019-06-10T21:06:00-05:00

There’s a 30 day money back guarantee for all of our hosting plans. Hopefully, this may help you make a sound decision whether The Indie Ally will fit your needs and will meet the expectations. The money back guarantee is your sole and exclusive solution should our services fail to meet the expectations set out.

The following conditions apply to our money back guarantee:

  • You can request a refund and cancel your service here.
  • Hosting is covered within thirty days from the day we activate the service(s).
  • Domain name and SSL fees are not refundable
What is a landing page?2019-06-10T21:08:07-05:00
What is SSL and why do you need it?2019-06-10T21:09:12-05:00

SSL(Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. In other words, if you are accepting direct payments on your website, this helps to protect your customers from information being stolen.

If you are not selling anything on your website, then you do not need it.

Hosting with The Indie Ally?2019-06-10T21:07:25-05:00

When you host with The Indie Ally, you get hosting for up to one year and a personalized email account. You will have unlimited site updates.

Author Updates2019-06-10T21:09:53-05:00

If you’re interested in purchasing a maintenance package, here’s a list of things that we will do:

– Add/Edit buy links

-Book covers

-Book Summaries

-Adding a new book

-Adding book /series pages

-Adding other pages in general

-Deleting/ adding pages

-Adding a blog

-Author picture

-Author bio

-We will update your blog with whatever information, with the condition that the author provides us with the information.

-Adding/updating a plugin

-Updating your site to another version

 

 

What’s a domain name?2019-06-10T21:10:53-05:00

A domain name is a label that identifies a network domain: a distinct group of computers under a central administration or authority. Within the Internet, domain names are formed by the rules and procedures of the Domain Name System. Any name registered in the DNS is a domain name. Wikipedia

Whats a host?2019-06-10T21:11:42-05:00

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web. Wikipedia

30 Days of site maintenance and help with WordPress2019-06-10T21:12:28-05:00

Whether you have 30 days of site maintenance or unlimited, The Indie Ally will make sure that your website is always up to date. With WordPress certain plug-ins and theme’s installed need to be updated and we will help keep your site up to date.

Whats the difference between a book page or a series page2019-05-13T17:12:58-05:00

The difference between a Book or Series Page, is that all your books are on one single page with book covers, summaries and buy links. If you have a Series Page your books will be more organized, and not all jumbled on one page.

What does GDPR compliant mean?2019-05-13T17:14:22-05:00

GDPR isn’t exclusively enforceable on EU-based companies. It may be a regional regulation, but it has a global reach. GDPR protects against the collection, use and disclosure of personal data from EU residents. Through their websites, companies from anywhere in the world can collect data and use it.

Sweor

Whats a newsletter?2019-05-13T17:17:55-05:00

A newsletter is probably one of the most crucial part of your author career. A regular newsletter will help you create an additional connection with your readers, more than just books and your social media presence. They can get to know you more personally, and it will keep you at forefront of readers’ minds.

Can I Make Changes To My Template?2019-05-10T22:04:59-05:00

Yes, of course! Despite the fact that you are choosing a premade template, we want you to be proud of your site. Therefore you can control colors, fonts and placement of your content. Graphics and images can be swapped out. Essentially, where we may draw the line if it affects the overall structure of the website.

Keep in mind that if your changes are too extensive, there will be a $99 fee.

If you want to change your entire theme there is $199 fee.

Where Do I Start?2019-05-14T13:37:38-05:00
  1. Choose a design package.
  2. Fill out the form and send us everything. Author name, author bio and all book information(covers, blurbs, teasers and or excerpts etc) Colors, preferences and your ideas and inspirations, everything.
  3. Once we receive all the information, the designer will contact you to confirm your spot and provide you a quote.
  4. When you confirm that you want to go ahead with the designing process, you will be sent a contract and invoice for half of the quote.
  5. After payment is received, a mock-up design of your personal website will start.
  6. When the mock-up is completed, you can check out your website and provide feedback.
  7. When you approve the website, you will need to pay the other half of the invoice.
  8. Once payment is confirmed, you will receive WordPress Login details
What If I Don’t Like My Website?2019-05-10T21:52:10-05:00

In the beginning stage, you’ll get the chance to review your home page to see which direction The Indie Ally is taking your website. You will be able to provide guidance in the mockup design, so hopefully, there will be no hiccups.

*Remember you have unlimited revisions.

How Are Payments Completed?2019-05-10T21:49:08-05:00
  1. Payment is made through Paypal or Stripe.
  2. Before we begin designing your website, you will pay half your invoice and the other half once completed.
  3. If you are using my PA services, or purchase side projects you will pay full invoice upfront.
Cost Of Additional Services?2019-05-10T22:08:52-05:00

+ Additional book page: $10 per book

+ Additional Book: $5

+ Add more pages: $15 per page

+ Not hosting with The Indie Ally, we can still set you up with a host of your choosing: $65.

+ Extensive changes to the chosen theme: $99

+ Once we start designing, and you want to change the theme to another: $199.

+ Assist with setting up Social Media Accounts: $25 each account.

+ Need A Personal Assistant, check out price page.

How Much Does Your Design Packages Cost?2019-07-01T20:16:41-05:00

$165 – Budget

For authors on a tight budget, you can choose a premade theme but the set up will be very basic. You will receive 3 pages: Home, About Author and book page. No newsletter integration, but TIA can link to your newsletter.

  1. The client must have their own host. What is a host?
  2. Choose a premade template.
  3. Three pages: Home, About Author and Book Page
  4. 10 Books
  5. GDPR compliant
  6. Unlimited Revisions
  7. No mailing list integrations, but we will link to your newsletter

$299 – Bronze

If an author already has their own host and domain, they can choose from our premade themes or choose their own customized design. They will receive 5 pages: Home, About Author, Contact, Books, and Blog.

  1. The client must have their own host. What is a host?
  2. Choose a premade template or your own customized design.
  3. Five Pages: Home, About author, book page, contact and blog (pages are customizable).
  4. 10 Books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Mailing List Integration.
  8. 30 days of maintenance.
  9. Social Media Integration.

*Price may change depending on your requirement

 

$499 – Silver

This package is for authors who want a customized website, or maybe they still want to choose a premade template but have access to more features.

  1. The client can choose a custom design or premade
  2. Five Pages and option for more pages
  3. Option for series pages. What does this mean?
  4. 20 books.
  5. GDPR Compliant.
  6. Unlimited revisions.
  7. Mailing List Integration.
  8. 30 days of maintenance.
  9. Social Media Integration.
  10. Three Author updates a month. What are author updates?

*Price may change depending on your requirement

$799 – Gold

We will take care of everything! TIA will design it. Host it and maintain it.

  1. Includes everything from Silver.
  2. The client can choose a custom design or premade template.
  3. 1 Year Hosting.
  4. Domain name included.
  5. 1 Personalized email.
  6. Unlimited pages/books/ series. What does this mean?
  7. Unlimited revisions.
  8. Daily backups.
  9. Unlimited site maintenance.
  10. 5 Author updates a month for 1 year. What are author updates?
  11. Site maintenance 24/7 for one year.
  12. Social Media Integration.
  13. Mailing List Integration.

*Price may change depending on your requirement

What Is WordPress?2019-05-10T21:18:07-05:00

WordPress is an open source FREE software that will be used to create your beautiful Author Website. The content management system is easy and flexible and there are unlimited ways that you can manipulate WordPress.

Why Do I Need An Author Website?2019-05-10T21:17:06-05:00

Plain and simple, a website should be thought of as an essential part of your brand. Its a place where readers can find everything they need from you in one place. Instead of relying on Google to find where you sell your books or browsing through their Facebook feed to find that one post, where you posted links about your latest book releases.

A website is actually one of the best places to grow an organic newsletter or to gain long term fans.

Take the step, and we’ll take care of everything! Creating the website. Designing it and of course, Maintaining your entire website.

CLICK HERE, and invest in your Author Brand!

Hosting With The Indie Ally2019-05-10T21:10:50-05:00

Hosting with The Indie Ally, your contract is for one year and it is like any other hosting provider.

  1. Hosting cost and domain name is included when you purchase the Gold Or Platinum.
  2. The Indie Ally will set it up and configure the website to use WordPress.
  3. Once your website is completed, you will receive login details.
  4. If you want SSL, the cost is $99.
  5. Free email address: admin@yourname.com.
  6. Daily FREE back up, sent directly to your email address or I can back your files to a Google Account.

* When you host with us, no need to update WordPress manually.

How Long Will The Set Up Take?2019-05-10T21:06:33-05:00

It depends. Assuming that the hosting is taken care of, and you provided all the correct information, a deposit was received and we have agreed on a start date; then usually maximum 7 days.