Support for your WordPress website is a service provided by The Indie Ally.
We created your website, now what? Having support for website means that we will answer all the questions/issues pertaining to your author website and plugins associated with your WordPress website. You can ask questions and make the changes yourself or if you have a maintenance package, we will do it for you.
Read the item documentation first
Upon completion of your author website, you will receive a customized documentation on how to update your website. Additionally, you can find videos in the ‘Tips, Tricks & Troubleshooting‘ and other threads to help you update your website. Many support queries and technical questions can be found in the ‘Tips, Tricks & Troubleshooting‘ and or FAQ section.
If you can’t find the answer you’re looking for then consider posting a thread and asking for help.
What’s included with our support
When you purchase a web design package or a site maintenance package from us we will update your website on your behalf. Those updates aren’t only technical but include author updates like: Add/Edit buy links, Book covers, Book Summaries, Adding a new book, Adding book /series pages, Adding/deleting pages in general, Adding a blog, Author picture, Author bio and We will update your blog.
Other updates include uploading other plugins, however, the author has to purchase the plugin if it costs additional fee’s. We will install a plugin and configure it (Depends on the plugin and the complexity level there may be additional charges see FAQ)
We will also update your website.
30 days of maintenance includes everything above, but as stated if an author wants an additional plugin that costs money, the author has to purchase the plugin beforehand.
Basic and Advanced support
When you check out the Site Maintenance package there are two kinds, Basic and Advance packages. Depending on what you need, purchase the package accordingly.
1. Update packages include basic updates only.
2. WordPress Updates are for the technical support; adding/removing plugins and upgrading a WordPress site.
Basic includes: Add/Edit buy links, Book covers, Book Summaries, Adding a new book, Adding book /series pages, Adding/deleting pages in general, Adding a blog, Author picture, Author bio and We will update your blog.
Advanced includes: Site updates and adding/ removing a plugin.
Answering technical questions about the WordPress/ Plugins
You can direct your questions/concerns in this forum. You can ask all the questions you want without needing a maintenance package, however, if you want us to manually help you then you will need a package.
1. We will answer your specific questions about the features and functionality of your WordPress/ Plugins
2. Provide help to the best of our abilities
3. If a question was answered in the forums or FAQ we will redirect you to where you can find your solution
Help with defects in the theme/plugins or included third-party assets
When we create your website, The Indie Ally uses third-party plugins to help with the look of your website. If you have any problems with these plugins, you can report and discuss bugs and minor defects. The creator of the plugins is required to assist with the problems, so let us know in the forums and we will contact the creators on your behalf.
Theme/plugin updates to ensure ongoing compatibility and to resolve security vulnerabilities
If a supported theme/plugin includes a third party asset (e.g., a plugin), or is intended to work with third-party software or platforms (e.g. a CMS), creators are expected to ensure the theme/plugins remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. The Indie Ally will make sure that your plugins and themes are updated on your behalf if you purchased the Gold Web Design package or if you have a Site Maintenance package.
Installation of the website
The Indie Ally has a working knowledge of the software platforms and technologies for which items are created. If you have your own host, The Indie Ally will have to verify that your host can handle a WordPress website. Not every host can tolerate the CMS that we use.
Hosting, server environment, or software
Clients must be Authors to be approved for Hosting, and The Indie Ally does not provide help with issues with the software you’ve installed to use. If you would like help, contact the creator. The Indie Ally will only help if you purchased the Gold Package.
Click here to read more about our Hosting Terms.
What’s included in all Web Design purchases
Depends on the package ‘bought’…
Once we complete your website, it should work as described. You can view how a template will look by browsing the premade templates, or if you have a custom design request, you can view the website while it is being constructed. WordPress will update on its own to automatically protect your website from major security issues.